Sydney City Motorcycles at 46-48 Princes Highway, Kogarah

Contacts

Phone:
+61 2 9330 9100

Address:
46-48 Princes Highway, Kogarah, New South Wales 2217

Categories:
Car repair  

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Reviews

• ★ ☆ ☆ ☆ ☆

  24.05.2018

  Oscar Landa
  I am removing the content of my review, due to my experience with your Lane Cove Branch.
  
  In hindsight I am sorry to write such a harsh review, which probably wasn't all that constructive.
  
  As a note, I am surprised to see your reply.
  
  You are running a business. Your sales people are your front line, and if they cannot handle what must be one of the most common objections in their role (lower price offered than possible), then they are not doing their jobs properly, and are in need of being trained.
  
  The bike that I bought from your Lane Cove branch (the same bike as you know) was sold to me by an enthused young 22 year old, with little to no experience at the shop, or in sales. Yet, I had the same objections and he handled them brilliantly. There wasn't any jumped up sales talk, no impossibilities, no refusals. Only calm negotiations, options, and solid advice. Blake is an asset to that business, who obviously has a natural ability to calmly lead prospective buyers through a process that aims to find a solution.
  
  It is not the buyers fault for offering something that isn't possible. Your business must get ridiculous offers on a daily basis. It doesn't matter how low the offer is, if someone is ringing up about a bike, they have some intent to buy it.
  
  I must be living proof of that.
  
  (Next time you get a silly offer on the phone, invite the person down to the shop. Seems obvious no?)
  
  Good luck.

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